Refund policy

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

For a refund your product will need to include the remaining amount of product within the packaging. We will not refund products that have been mostly or entirely used. This is based on the precept that if you are not satisfied with the product you will not use it.

All returns and refunds will require proof of purchase. Quoting an order number or email address will be sufficient.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@outbackbotanics.com.


Shipping
To return your product, you should mail your product to: Outback Botanics, 175 Buntings Hill Rd, Ruffy, VIC 3666 Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.