FAQ
Q. Do your products really work and if so how?
A. Yes. Every plant contains vitamins and nutrients which help keep the plant alive and healthy. The Australian Outback is a harsh place so the plants need extra powerful internal nutrients to survive and thrive. These nutrients such as Vitamin C, bio-active Flavonoids and antioxidants have been scientifically tested and proven for their abilities to benefit the skin.
Q. How often should I use the product?
A. This is really up to you. Our products are designed for daily use however no one knows your skin better than you, so use what feels right for your skin.
Q. Are Outback Botanics products safe to use on sensitive skin?
A. While we encourage everyone to test the products on a small part of your skin first, all of our products are designed to be friendly to sensitive skin by soothing, hydrating and protecting the skin with natural ingredients.
Q. I suffer from skin irritability and eczema, can I use your product?
A. Yes very much so. Many of the extracts in our products have properties to sooth and heal damaged skin.
Q. Is it ok to experience a bit of stinging/tingling when putting the products on my skin?
A. Yes. We understand it can feel as if it is not a good thing. Yet it is good for you, this is the natural nutrients being absorbed into the dermis. You want this to happen so that the nutrients can get into the skin to do their work, neautralise the free radicals, promote collagen product and protect the skin. So this is actually a very positive thing. However, every persons skin is different so we do encourage you to test the product on a small part of your skin first.
Q. Does your product have any animal derived compounds?
A. No
Q. Are your product ingredients sustainably sourced?
A. Yes. Some of the ingredients are sustainably sourced from the wild by indigenous communities who ensure that they do not take more than what is sustainable. Other ingredients are farmed responsibly.
Q. Are your products cruelty free?
A. Yes
Q. Are all of the ingredients from the Outback?
A. No. The hero ingredients are from the Outback, where possible all other ingredients are grown/produced within Australia. All ingredients are sourced and purchased within Australia and our products are made in Australia.
Q. Do the products contain a preservative?
A. Yes. As the products are natural and contain fresh extracts including a preservative means they are safe and you are able to enjoy them for longer. We use two different types of preservatives, a natural blend of olive and rosemary extract to become self preserving and a food grade (edible) preservative sodium benzoate.
Q. How long will the product be good for after opening?
A. 12 months
Q. Your products cost more than many other natural skincare products, why is this?
A. Simply we put higher quality ingredients in our products and more of them. The old adage you get what you pay for is true. Read more about what sets us apart.
Q. Is there a way to help keep the product as effective as possible?
A. It is recommended that you keep Outback Botanics products in a cool area not exposed to direct sunlight. The products are capable of enduring this however this is what we recommend to get the most out of the products.
Q. I notice you use Sodium Benzoate in your products, what is it and is this harmful?
A. Sodium Benzoate is a preservative used in food. Yes it is safe. We use it in the same way to preserve the natural ingredients in our products. There are some negative and incorrect views on this ingredient on the internet so if you are interested in learning more about the product from a scientist, we recommend reading this article in Science Mag.
If you have a question and do not find the answer here, please feel free to contact us via our contact page.